- By focusing, in detail, on what ACTUALLY works, not on 'this is the way we’ve always done it’.
- By stripping back business functions to their essentials, mapping the aims of each discrete function and working out if those aims are being reached.
- By clearly assigning roles and responsibilities, so that key people are able (and pleased) to take ownership of functions and their delivery.
- By representing all this via easily understood diagrams, shapes and arrows, accessible to everyone in the team.
- By communicating plainly what works and what doesn’t, making necessary information available to all, thereby increasing buy-in and accountability.
